Refund Policy

Hide & Paint sells digital access that is delivered immediately. This policy explains your right of withdrawal and when a refund is possible. It does not limit any mandatory consumer rights you have under Norwegian law.

1. Right of withdrawal & immediate delivery

Consumers in the EU/EEA normally have a 14-day right of withdrawal. For digital content delivered immediately, that right is lost once delivery begins — provided you have given express consent to immediate delivery and acknowledged that you lose the right of withdrawal. By completing your purchase and activating access or downloading the loader, you give that consent.

2. The short version

• Access already activated / loader downloaded: non-refundable, because delivery has begun.
• An unredeemed key: may be eligible for withdrawal within 14 days, as long as the code has not been revealed and activated. Once a key is redeemed it is treated as delivered and is non-refundable.
• Faulty, not as described, or a billing error: contact us — we will make it right (repair, replacement, or refund) as required by consumer law.

3. What is not a ground for a refund

• A third-party game update temporarily breaking functionality — we patch these, and the live status shows "Updating" while we do.
• Detection, a ban, or any consequence from a third-party game or platform. Use is at your own risk (see our Terms).
• Changing your mind after access has been activated.
• Account suspension for breaking the rules (e.g. sharing your account), or keys that were shared, leaked, or lost.

4. Chargebacks

Please contact us before opening a payment dispute — most issues are resolved quickly. Fraudulent chargebacks will result in account termination.

5. How to request a refund

Email help@hidepaint.com with your account email and order details, or reach us on Discord. We aim to respond within a few business days. Approved refunds are returned to your original payment method.